I have had two clients have a problem with fake Yahoo representatives. They had small problems with their email and searched the Yahoo help forums. Then a chat window would pop up that looked like it was from Yahoo instructing the person to call them for help and giving them an 800 number. When they called, the person would get them to allow remote access. Then the person would show them all sorts of corrupted files and stopped services and offer to fix them for $70.
Fortunately both of these people realized that this couldn't be Yahoo and shut down their computers.
It is EXTREMELY rare for a legitimate company to go from computer chat to a phone call without extensive troubleshooting first. Additionally any company you do call, especially like Yahoo, would, almost always, have a long hold time.
Always be cautious whenever someone you don't know wants remote computer access.
Fortunately both of these people realized that this couldn't be Yahoo and shut down their computers.
It is EXTREMELY rare for a legitimate company to go from computer chat to a phone call without extensive troubleshooting first. Additionally any company you do call, especially like Yahoo, would, almost always, have a long hold time.
Always be cautious whenever someone you don't know wants remote computer access.
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